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Claim Adjuster - Career Guide

Claims adjusters are responsible for investigating insurance claims, assessing damage, and ensuring fair and timely compensation for policyholders. As insurance providers face growing demands for efficiency and transparency, the need for professionals who can evaluate cases accurately, manage negotiations, and resolve claims with care and objectivity continues to increase. Here’s what the role involves and how to prepare for it.

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The key points

  • Entry requirements Post-baccalaureate level training in Accounting, Finance or Management
  • Average salary Average annual starting salary (between 21,000 and 30,000 euros gross per year)
  • Miniature horloge Duties Understand the causes of the loss - Evaluate the total damages suffered by the insured - Investigate to determine the exact circumstances
  • Miniature discussion Skills Rigor - Analytical mind - Observation ability - Sense of relational
  • Miniature sacoche Career prospects Director of the insurance division - Wealth management advisor - Director of an expertise firm
  • Pictogramme campus ISC Paris programmes Bachelor in Banking and Finance - Master’s degree in Legal and Tax Expertise - MSc in Finance and Risk Management

What does a Claims Adjuster do?

Insurance claims adjusters evaluate insurance claims resulting from accidents, damage, loss, or theft. They are typically dispatched by insurance companies to determine the extent of the damages and to ensure the claim is handled in line with the policy agreement. This role involves frequent travel, as adjusters must assess incidents on-site and gather all relevant details.

Claims adjusters often go by various titles:

  • Insurance claims adjuster
  • Property and Casualty Insurance Adjuster
  • Insurance Risk Adjuster
  • Technical Insurance Inspector
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What does the job of Claims Adjuster involve?

The main tasks of a Claims Adjusters

1. Observation and analysis: Insurance claims adjusters must pay close attention to detail and thoroughly reconstruct the events surrounding an incident. Their observations directly inform the final assessment and resolution.

2. Responsiveness: As they are often required to respond rapidly to new cases, claims adjusters need to be mobile, adaptable, and capable of handling high-pressure situations.

3. Empathy and communication: Since they interact with policyholders during distressing events, insurance claims adjusters must demonstrate empathy and excellent interpersonal skills. They must explain technical details clearly and maintain professionalism throughout.

Trainings proposed by ISC Paris

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with the Bachelor Banking & Finance
STUDY AT ISC PARIS…
With the MSc Finance and Risk Management
STUDY AT ISC PARIS…
With the Master Legal Tax and Expertise
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What skills do you need to be an Insurance Claims Adjuster?

  • Claims knowledge: Familiarity with a wide range of incidents such as fire, burglary, storm damage, or workplace accidents.
  • Technical and legal expertise: Understanding of the technical fields they work in, whether automotive, construction, or medical.
  • Audit techniques: Ability to gather data, assess evidence, and identify inconsistencies.
  • Insurance law: Comprehensive knowledge of contractual obligations and legal frameworks related to insurance.
  • Risk assessment: Skilled in evaluating risks, estimating the probability of events, and suggesting mitigation strategies.
  • Report writing: Proficient in drafting structured, objective, and actionable reports.

What are the career opportunities for a Claims Adjuster?

There are several career development opportunities for a claims adjuster:

HOW MUCH DOES A CLAIMS ADJUSTER EARN?
What is the salary of a junior claims adjuster ?
At the start of their career, insurance experts are often full-time employees and earn an average of €2,500 to €3,000 gross per month, or €30,000 to €36,000 gross per year. This salary includes a fixed portion, but also a variable portion (bonuses, commissions, etc.), which amounts to between €2,000 and €3,000 gross per year.
However, this remuneration is a national average and may vary from region to region. Salaries in the Île-de-France region are approximately 28% higher than in other regions. Candidates with experience in the insurance field, for example through a work-study programme, may also be eligible for a slightly higher salary, even at the start of their career.
HOW MUCH DOES A CLAIMS ADJUSTER EARN?
What is the salary of a senior claims adjuster ?
Experienced claims adjusters earn between €40,000 and €55,000 gross per year in France. In fact, while the hourly rate for a beginner is a maximum of €19.78, that of an experienced expert can reach an average of €30.12.
Those working independently can earn significantly more, often around €5,000 gross per month, depending on their client base. Freelancers should account for higher deductions compared to salaried employees (approximately 25% of his salary, compared to an average deduction of 15.8% for an employee).